15 Positive Review Response Examples (2022 Update + Bonus) (2023)

Responding to positive reviews is a great way to improve your brand reputation and make your best customers feel appreciated. When you show interest in their positive reviews, you generate familiarity with them and encourage brand loyalty, which is key to increase customer retention. As a result, customers share about your business with their family and friends and return to your company repeatedly.

In this article, we discuss why it is a good idea to respond to positive reviews and we explain how to craft personalized responses for each one. We walk you through responding to negative comments productively and graciously.

Lastly, we provide several positive review response templates you can use as a starting point when crafting your responses.

Simple Steps to Crafting the Perfect Positive Review Responses

Before jumping into specific examples, let’s discuss the elements of a great positive review response. A perfect response template to a good review should:

  • make your customer feel appreciated by expressing gratitude for their nice review comments
  • show that you value your clients’ commitment to your business
  • encourage happy customers to leave online reviews in the future

Try to respond to positive reviews quickly and keep your responses organic and personalized by incorporating the following tips:

1. Address Them by Name

The easiest way to make a response feel personal is to address the reviewer by name. This creates a feeling of familiarity and shows that your response comes from a real person - not an automated AI.Add a personal touch by mentioning something specific.

Examples to Try:

"[Customer Name], I'm glad to hear you had an amazing time with us."
"It is a pleasure to hear such kind words from you, [Customer Name]. Thank you for sharing your experience with us."
"Thank you for your amazing review, [Customer Name]! It was great to meet you and your family last night."

2. Thank Them for Their Review

Often, leaving a positive review doesn’t come with any benefits for the reviewer beyond feeling good for sharing their experience. Taking the time to thank them sincerely is a great way to make them feel that you value their opinion about your business.

It makes such a difference to thank your customer for taking time out of their day to write a positive review and provide feedback. Not only does this show the reviewer that you care about their experience, but it also encourages new customers to leave their reviews.

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Examples to Try:

"Thank you for taking the time to leave us a review. It’s so encouraging to hear back from happy clients!"
"Wow, thank you so much for sharing your amazing experience here at "company name"."
"Thank you so much for giving us a 5-star review. We hope to see you again at "business name" soon."
"It’s wonderful to hear we’re on the right track! Thank you for supporting our business and leaving a detailed review."

3. Reinforce the GoodFeedback

If a customer has gone out of their way to comment on an aspect of your service, thank them for that specifically. If it’s something your team has worked on, mention your efforts and express happiness that your customer benefitted from your hard work. If it’s an aspect of your service you hadn’t thought about before, explain how their great review encouraged your team to take note of that aspect and make it a priority to maintain.

Examples to Try:

"We’re so happy to hear you loved the couch covers you received. Thank you for your kind words."
"It’s wonderful to hear that you found our front desk staff to be approachable and friendly–we like them too!"
"We’ve worked hard to improve the UX of our app and it warms our hearts to hear that we’re moving closer to our goal."

4. Pass On Amazing Feedback

If your reviewer takes the time to mention someone on your team by name, it’s good to let them know that you’ll pass on their positive feedback to those specific employees. This makes your customer feel like their review means something and isn’t a shout into the void–but an actual piece of feedback and encouragement that will brighten someone’s day.

Examples to Try:

"We’ll be sure to pass on your compliments about Chef Baker’s famous ravioli. He’s worked on his recipe for years and will be thrilled to hear that you enjoyed it!"
"It’s so wonderful to hear that you felt valued and cared for by our employees, I’ll pass along the kind words and let them know that they’re doing a great job."
"Your review made Jenny’s day! Thank you for going out of your way to ensure we knew you loved her advice, she’s so happy to have helped you!"

5. Address Constructive Customer Feedback

Sometimes, an overall positive review will contain some constructive feedback. It’s important to address these points and mention how you plan to do better in the future. Sympathize with their frustration or disappointment, apologize for the negative parts of their experience, and invite them to contact your business directly if they would like to talk about their experience.

Examples to Try:

"I’m sorry to hear you dealt with a grumpy server! I’ll be sure to pass on this feedback and work together with the serving team to improve and strengthen the customer service experience going forward."
"We're glad to hear you enjoyed the pasta, and we will be working to improve the standard of our sandwich options to match. Thank you for sharing your experience and encouraging us to continue to put our customers' needs at the center of our attention."

6. Invite Them to Return

When you respond to positive reviews, you’re generating brand loyalty and increasing customer retention. You create a sense of familiarity when you invite your customer to return to your company. This turns first-time customers into loyal repeat customers who know they can expect top-notch service on their next visit.

Examples to Try:

"We’re so glad you had a good experience with us! We hope to see you again at "company name" soon."
"It’s wonderful to hear that you loved our sweet potato fries. We think you’ll enjoy our Tuesday vegan specials just as much."
"We loved being a part of your special day! Be sure to reach out if you have any more occasions you’d like us to photograph."

Responding to a Positive Review Improves Your Ranking

In addition to improving customer journey, responding to positive reviews is also beneficial to your local SEO. Regularly responding to reviews shows the search engines that you are active and your website is ranked higher as a local business.

Positive Review Response Examples

Now that we’ve broken down the specific points that go into a positive review response template, let’s work through some response examples and explain why each one works. Here are 5 positive reviews and their responses.

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“10 out of 10” Mold Removal

15 Positive Review Response Examples (2022 Update + Bonus) (1)

In this positive review response example, Paul expresses gratitude towards the project manager handling his home’s mold issues. The business owner responds simply and starts by thanking Paul for taking the time to leave a positive review. The owner then relates to him by saying they understand how stressful his previous situation was, and explaining that the team was pleased to help him out.

This response shows Paul that the company values and appreciates what his customer wrote and that the team was happy to provide the service he needs.

Constructive Steak Criticism

15 Positive Review Response Examples (2022 Update + Bonus) (2)

In this 4-star excellent review example, we see an overall positive experience that carries positive feedback. The business manager thanked Herb P. for visiting the restaurant and leaving a great review. He then reinforces the good parts of the customer’s experience before addressing the negative feedback. He mentions he’s passed on the feedback and invites the customer to give the business another go.

Happy Thursday Real Estate

15 Positive Review Response Examples (2022 Update + Bonus) (3)

In this positive customer feedback sample, Armando expresses sheer joy over his experience with the company. He names several employees directly, further highlighting his good customer experience. Brad is one of these employees and responds to the review with gratitude. He thanks him for the review and makes sure he feels welcome asking for further assistance.

This response shows potential customers that the company values and prioritizes its customers even after the sale has gone through.It's extremely important to demonstrate to new customers that they can expect great customer service throughout the whole process.

Pain-free Injury Compensation

15 Positive Review Response Examples (2022 Update + Bonus) (4)

This example shows how Antoinette was met with compassion and understanding during a job injury case. The owner responds with sincere thanks, congratulates the customer on the settlement, and invites them to return to the company for any future needs.

The Joy of a Job Well-Done

15 Positive Review Response Examples (2022 Update + Bonus) (5)

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In this example, we have another sample of excellent review in which Michael Gregoryexplainshow his most recent appointment was the one that inspired him to leave a review. He mentions quick appointment scheduling that made him feel valued, and he explains how the treatment provided instant pain relief. The owner responds with much enthusiasm and heart, using exclamation points and capital letters to convey emotion and eagerness. This natural response is incredibly personalized and removes the barrier of professionalism that can make exchanges feel fakeor forced.

Final Thoughts on Positive Reviews Examples

As you can see from the examples above, when business owners respond to positive reviews, it sets them apart from other businesses. Good reviews alone are not enough for potential customers to decide where they want to spend their hard-earned money.

Another benefit of being communicative with your customers; besides building your brand reputation, it increases your SEO ranking across social media and other review sites.

By now you should know how to respond to positive reviews and you should be able to craft your own review template that will come in handy.

Negative Review Response Examples

Even when you do your best to provide quality service and avoid negative reviews, sometimes they’re unavoidable. If a customer leaves a negative review, it’s good practice to respond and attempt to make things right.Besides, not having any bad reviews at all may make it seem like all your positive reviews are fake.

In general, you should respond to negative reviews using the following formula:

  1. Respond quickly. Don't just immediately respond to positive reviews only, negative reviews also need your immediate attention.
  2. Sympathize. Let them know that their frustration or disappointment makes sense given the circumstances.
  3. Apologize. Apologize sincerely for the negative aspects of their experience.
  4. Explain. Sometimes, the customer had the wrong end of the stick. If you have a clear reason why their expectations weren’t met, it’s good to explain your side.
  5. Accept direct feedback. Invite them to reach out and contact your company directly with feedback and constructive criticism.
  6. Make it right. If you have a solution to their issue, let them know how you plan to improve in the future.

With these elements in mind, let’s work through specific negative review response examples to illustrate each point.

Residential Roofing Issue

15 Positive Review Response Examples (2022 Update + Bonus) (6)

In this example, we see Tara upset with a roofing company for “wasting her time”. She is upset because they inspected her roof to make sure they weren’t the right company for the job before they referred her elsewhere.

The owner’s response is clear and apologetic, and it explains clearly why the situation was handled the way it was. Hopefully, Tara saw this response and felt clarity regarding the situation.

Bad Noodles and Attitude

15 Positive Review Response Examples (2022 Update + Bonus) (7)

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In this example, Chris complains about the quality of the food and service he received at a specific restaurant. The owner apologizes and then offers to make it up to him by remaking his order or giving him something else off the menu. They then invitehim to give the company another chance in the future while explaining how this feedback will be put to good use.

Too Quick to Handle

15 Positive Review Response Examples (2022 Update + Bonus) (8)

In this example, we see Lisa explain how miscommunication and bad planning negatively affected her experience with the retail company. The employer responds by thanking her for valuable feedback, validating her frustrations, and inviting her to provide further feedback. When reading this review response, future customers gain insight into the house selling process. They’ll be prepared for potential frustration and know that the company will do its utmost to ensure a smooth sale.

Unsettling Settlement

15 Positive Review Response Examples (2022 Update + Bonus) (9)

In this example, Todd Davis expresses disappointment that some of his concerns were pushed aside and that he was rushed to sign an agreement he didn’t fully understand. The owner responds by thanking him for his review, apologizing for not meeting his expectations, and inviting him to contact the business directly with any additional comments or feedback.

Sometimes, you won’t be able to fix the situation. But, as we see in this Google review response examples, you can always sympathize and allow your customer to share their experience.

Unknown Customer

15 Positive Review Response Examples (2022 Update + Bonus) (10)

Sometimes, people leave negative reviews on the wrong company website. In this example, we see Jeff Anderson has left a 1-star rating without any comment. The owner starts the response process by confirming if the review was left intentionally by a customer or by accident. They then explain that any negative review is something the business takes seriously, and they invite Jeff to contact the manager directly with feedback, concerns, or a reason for the unfounded anduntrustworthy negative review.

Reap the Benefits of Positive Reviews Today

By now, you should know how to craft a response to any review your business receives. By adopting a few review responses to fit your needs, you can thank customers for their great reviews and build a collection of positive reviews that future customers can look through when choosing whether they want to work with you or not.

Your next step is to get more reviews in the first place. And that’s where TrueReview comes in! If you want more positive customer reviews for your business, TrueReview has the tools to segment bad customer reviews from good customer reviews to help maintain a great online reputation.

TrueReview Makes It Easy to Get More Online Reviews

TrueReview delivers SMS and Email review requests to your customers, encouraging them to leave a review after making use of your services. These gentle prompts remind your customers that leaving a review is a great way to support your business further and encourage future clients to trust that you can get the job done.

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Build brand trust and increase your number of 5-star reviews using personalized text messages and emails with your branding. TrueReview helps your customers find your review website, whether you’rebased on Google Reviews, Facebook, Yelp, your business website, or any other website. You can also encourage disappointed clients to contact you directly, instead of leaving a bad review and tarnishing your online reputation.

If you have any questions or would like to learn more about our services, contact one of our experts today at 888.984.4969.


What do you say in response to a positive review? ›

Here are some effective ways to respond to positive reviews for maximum impact: Thank the reviewer for the kind words. A simple, "Thank you for your kind words! We're glad you're happy with our product/service" goes a long way in making customers feel appreciated.

What is an example of positive response? ›

Positive Review Response Example #9

We're so pleased to hear it's working just as it should and that you're enjoying it so much! We've passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you in our [LOCATION] store again when you next need a [PRODUCT].

What can you do to incentivize positive reviews? ›

10 ways to increase and improve your customer reviews
  • Put your reviews front and center. ...
  • Get on the same sites as your customers. ...
  • Follow up with buyers. ...
  • Ask the right questions. ...
  • Contact those who leave you glowing reviews. ...
  • Contact those who leave you negative reviews. ...
  • Run a contest. ...
  • Reward those who review.

How do you respond to a 5 star review example? ›

"Wow, thank you so much for sharing your amazing experience here at "company name"." "Thank you so much for giving us a 5-star review. We hope to see you again at "business name" soon." "It's wonderful to hear we're on the right track!

How do you use positive response in a sentence? ›

We welcome feedback: report an example sentence to the Collins team. Read more… Showing you expect the best of people gets a positive response. The chancellor received a positive response to some British demands.

How do you respond to thank you for review? ›

Thank you for your valuable feedback. We were thrilled to read your glowing review of your purchase. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.

What are positive responses? ›

A positive response to something indicates agreement, approval, or encouragement. positively adverb [ADVERB after verb]

What is an example of a positive sentence? ›

In the simplest sense, positive means good — or the opposite of negative. If you have a positive attitude about homework, for example, you're more likely to get positive feedback on your report card.

What are three examples of response? ›

Example Sentences
  • He got a response to his letter.
  • I am writing in response to your letter of July 17.
  • When I told him my plan, I wasn't expecting such an enthusiastic response.
  • Her response to their decision was to threaten to quit her job.
  • When you knocked on the door, was there any response?
6 days ago

Which of these are an example of positive feedback? ›

The release of oxytocin from the posterior pituitary gland during labor is an example of positive feedback mechanism.

What are 2 examples of positive incentives? ›

Positive incentives can include praise, bonuses, career advancements, earning extra vacation days, gift certificates and other monetary rewards.

Which positive incentive rewards the employee for best performance? ›

Here are some incentive examples that have been proven to engage and motivate employees over the long haul.
  1. Recognition and rewards. ...
  2. Referral programs. ...
  3. Professional development. ...
  4. Profit sharing. ...
  5. Health and wellness. ...
  6. Tuition reimbursement. ...
  7. Bonuses and raises. ...
  8. Fun gifts.
Oct 20, 2020

Can you offer rewards for reviews? ›

Yes! The best way to improve the response rate is by offering incentives. The majority of shoppers rely on product reviews to make a buying decision, but 81% of online shoppers don't write to them! That is why offering incentives is so important.

How do you respond to an average performance review? ›

How to Respond to an Employee Evaluation
  • Listen without Defensiveness. Listen carefully to every point of your annual employee evaluation during the meeting with your supervisor. ...
  • Review Your Job Description. ...
  • Calmly Rebut Unfair Comments. ...
  • Acknowledge Positive Feedback. ...
  • Suggest a Follow Up Meeting.

How do you write a response to a review? ›

Ten simple rules for writing a response to reviewers
  1. Rule 1: Provide an overview, then quote the full set of reviews.
  2. Rule 2: Be polite and respectful of all reviewers.
  3. Rule 3: Accept the blame.
  4. Rule 4: Make the response self-contained.
  5. Rule 5: Respond to every point raised by the reviewer.
Oct 12, 2017

How do you respond to a Google review example? ›

One simple way to vary review responses is to switch between “I” and “we.” For example, “I am glad to hear that you had a good experience” vs. “we thank you for sharing your positive experience.” If a customer indicates loyalty or being a repeat customer in their review, acknowledge that in your response.

What are 5 positive sentences? ›

Examples of Positive sentence
  • They are going to plant a tree.
  • Bill will join swimming classes this summer.
  • My sister brought home a very cute puppy.
  • The work is due today.
  • Ankush laughed loudly at the joke.
  • I have a plan.
  • Raju went to Kolkata yesterday.
  • Gourav tried hard to climb the wall.
Dec 12, 2021

How do you write something in a positive way? ›

Say What You Will Do

Put a positive spin on your writing. Positive words trigger positive responses, and positive sentences are shorter and more compelling to read. Use a positive, decisive version of verbs: e.g. use 'ask' not 'enquire'; 'think' rather than 'believe'; 'know' rather than 'feel'.

How do you respond to thanks professionally? ›

  1. you're welcome. phrase. used in reply to someone who has thanked you.
  2. no problem. phrase. ...
  3. not at all. phrase. ...
  4. don't mention it. phrase. ...
  5. it's no bother. phrase. ...
  6. (it's) my pleasure. phrase. ...
  7. it's/that's all right. phrase. ...
  8. it's nothing/think nothing of it. phrase.

How do you respond when someone appreciates your work? ›

Thank you.

The best way you can reply to their appreciation is by being authentically you. Say “thank you” and express just how much their praise means to you in your own way. “Thank you! I'm happy to hear you feel that way.”

How to respond to a compliment? ›

Here are a few ways to respond to a compliment:
  1. “Thank you, it makes my day to hear that.”
  2. “I really put a lot of thought into this, thank you for noticing.”
  3. “Thank you, I really appreciate you taking the time to express that.”
  4. “Thank you, I am happy to hear you feel that way!”
Oct 12, 2019

What are 4 examples of positive words? ›

Examples of Positive Words
  • Grin.
  • Lucky.
  • Masterful.
  • Truth.
  • Useful.
  • Secure.
  • Diamond.
  • Ecstacy.

What is a response give an example? ›

What is a response? Response: how the organism reacts to a stimulus and results in a change in behavior. (It is a fancy way of saying “effect”.) Example: Getting a drink when you are thirsty.

What is one example of response? ›

Example of a stimulus and a response: If you accidentally touch a hot object, you automatically withdraw your hand. The heat of the hot object is the stimulus and you, withdrawing your hand is the response to the stimulus. Q.

What are some examples of response prompts? ›

Response prompts can be as simple as a gesture toward the correct item or as complex as hand-over-hand guidance to guarantee the learner is successful in completing the skill being taught. Example of Vocal Prompt: “Remember to ask for help if you can't reach your toy.” Example of Model Prompt: “Say help.”

What are some employee feedback examples for improvement? ›

Example of constructive feedback: "Helen, I always appreciate how productive and reliable you are, but I have noticed a change in your performance lately. Turning in assignments late is unlike you. I wanted to check in with you to discuss any challenges you have been facing and understand how I can support you better."

How do you give positive feedback to your boss examples? ›

Examples of positive feedback for managers
  • I appreciate your support and direction during this project.
  • I've learned a lot from your mentoring efforts and appreciate the extra time and energy you invest in my growth.
  • Thank you for helping me set goals during my performance review.
Nov 21, 2022

How do you respond to a 3 star review example? ›

Depending on what they wrote, you could respond with something like, “We appreciate your kind comments about our [detail the reviewer was happy with],” or, “We're truly grateful for your comments about [Employee Name] and will make sure we share your compliments with them!”

How do you respond to a reviewer comment example? ›

We are very grateful for the reviews provided by the editors and each of the external reviewers of this manuscript. The comments are encouraging and the reviewers appear to share our judgement that this study and its results are clinically important. Please see below, in blue, our detailed response to comments.

What do you say in a 5 star review without comments? ›

Here are five ways to respond to a 5-star rating with no text:
  • “Thank you for your 5-star review rating! ...
  • “We're so grateful for your 5-star review. ...
  • “We appreciate you taking the time to leave us a 5-star review. ...
  • “We are beyond thankful for your 5-star review. ...
  • “Your 5-star review means a lot to us.
Aug 16, 2022

What do you write in a 5 star review? ›

A good review includes enough detail to give others a feel for what happened. Explain which factors contributed to your positive, negative or just so-so experience. You might also offer your view on what the company is doing well, and how they can improve.

How do I respond to a Google review example? ›

One simple way to vary review responses is to switch between “I” and “we.” For example, “I am glad to hear that you had a good experience” vs. “we thank you for sharing your positive experience.” If a customer indicates loyalty or being a repeat customer in their review, acknowledge that in your response.

How do you write a strong response? ›

How to write a successful response paper
  1. Know the material. Before you begin writing your response paper, it's important that you thoroughly understand the text. ...
  2. Organize your reaction. ...
  3. Write the introduction. ...
  4. Explore your reaction. ...
  5. Summarize your thoughts.
Dec 7, 2020

What are examples of response? ›

Example Sentences

He got a response to his letter. I am writing in response to your letter of July 17. When I told him my plan, I wasn't expecting such an enthusiastic response. Her response to their decision was to threaten to quit her job.

How do you write a response sample? ›

The structure of a response paper is standard for academic writing: there should be an introduction in which you present your source text and your response, body paragraphs in which you support and explain your response, and a conclusion that wraps up your paper and leaves your reader with something to think about.

How do you say thank you to reviewer? ›

We would like to thank Reviewers for taking the necessary time and effort to review the manuscript. We sincerely appreciate all your valuable comments and suggestions, which helped us in improving the quality of the manuscript.

Can you reply to a review response? ›

You can reply to reviews, which can help build customer trust. When you reply to reviews, you post publicly as your business. Replies may not appear across Google immediately. However, reviewers will get a notification when you reply to their review.

How do you write an impressive review? ›

Tips for writing great reviews
  1. Be informative and insightful: Be specific and relevant to the place that you're reviewing, and describe what other visitors are likely to experience. ...
  2. Be authentic: Review your own experience, and explain what the place was like and describe the service that you received.

What do you write in a good performance review? ›

Employee performance reviews should cover communication, collaboration, reliability, work quality, problem-solving, and timeliness. Give regular, informal feedback consistently. In formal reviews, be honest, hold face-to-face conversations, give relevant examples, and end on a positive note.


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